This Privacy Policy explains how Retainer/OS ("we", "us", or "our"), operated by Saurebh from India, collects, uses, and protects your information when you visit saurebh.com or purchase our digital products.
By using this website or buying Retainer/OS, you agree to the practices described below. If you do not agree, please do not use the site.
1. Information we collect
We collect only what we need to deliver the product, process payments, and improve the site. Specifically:
- Information you give us directly: name, email address, phone number (optional), and billing information when you purchase Retainer/OS or contact support.
- Payment information: processed by our payment processors (Razorpay, Stripe, etc.). We never see or store your full card or bank details on our servers.
- Usage data: standard server logs (IP address, browser type, pages visited, timestamps) collected automatically when you visit the site.
- Cookies: small files that help the site function and let us measure traffic. See section 5 below.
2. How we use your information
- To deliver Retainer/OS access (Notion workspace links, email receipts, login credentials).
- To process refunds under our 30-day money-back guarantee.
- To send transactional emails (purchase confirmations, password resets, product updates).
- To send occasional educational emails about Retainer/OS, new modules, or related content. You can unsubscribe at any time using the link in any email.
- To respond to support requests and questions you send us.
- To detect, prevent, and address fraud, abuse, or security issues.
- To comply with legal obligations.
3. How we share your information
We do not sell your personal information. We share it only with the following categories of service providers, and only to the extent necessary to operate the business:
- Payment processors (Razorpay, Stripe) to process payments and refunds.
- Email service providers (e.g. ConvertKit, Klaviyo, Resend) to send transactional and marketing emails.
- Hosting and infrastructure providers for the website and product delivery.
- Analytics providers (e.g. Plausible, Google Analytics) to understand site traffic in aggregate.
- Legal authorities, when required by law or to protect our rights.
4. Data retention
We retain your information for as long as your account is active or as needed to provide Retainer/OS access. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by emailing us (see section 8).
5. Cookies
We use cookies and similar technologies to:
- Remember your preferences and login state.
- Measure site traffic and understand which pages are working.
- Provide essential site functionality.
You can disable cookies in your browser settings, but some parts of the site may not function correctly without them.
6. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information ("right to be forgotten").
- Object to or restrict certain processing.
- Withdraw consent for marketing communications at any time.
- Request a copy of your data in a portable format.
To exercise any of these rights, message us on Instagram at @saurrebh.
7. Security
We take reasonable measures to protect your information, including HTTPS encryption, secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you of any data breach affecting your information as required by law.
8. Children
Retainer/OS is intended for users 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was last revised. Material changes will be communicated via email or a prominent notice on the site.
10. Contact
Questions about this Privacy Policy? Send a DM:
- Instagram: @saurrebh
- Operator: Saurebh, India